FAQ
Frequently Asked Questions
Orders
How do I place an order?
Simply browse our collection, select your size, and click "Add to Cart." When you're ready, proceed to checkout and follow the prompts to complete your purchase.
Can I modify or cancel my order?
Orders are processed quickly to ensure fast delivery. Once an order is placed, we cannot guarantee modifications or cancellations. Please contact us immediately at orders@everydrops.com and we'll do our best to assist.
What payment methods do you accept?
We accept all major credit cards (Visa, MasterCard, American Express), PayPal, Apple Pay, and Google Pay.
Shipping
How much is shipping?
We offer free standard shipping on orders over $300. For orders under $300, standard shipping is $15. Express shipping rates are calculated at checkout.
How long will my order take to arrive?
Standard shipping typically takes 5-7 business days for US orders, 7-12 days for Europe, and 5-10 days for Asia Pacific. Express shipping delivers in 2-7 business days depending on your location.
Do you ship internationally?
Yes, we ship worldwide. International orders may be subject to customs duties and taxes, which are the responsibility of the recipient.
Returns
What is your return policy?
We accept returns within 14 days of delivery. Items must be unworn, unwashed, and in original condition with all tags attached. Sale items are final sale.
How do I start a return?
Log into your account, go to your order history, and select the order you wish to return. Print your prepaid return label and drop off the package at any authorized shipping location.
When will I receive my refund?
Refunds are processed within 5-7 business days after we receive and inspect your return. The refund will be issued to your original payment method.
Products
Are your products authentic?
Absolutely. Every item we sell is 100% authentic. We source directly from brands and authorized distributors. Learn more about our Authenticity Guarantee.
How do I find my size?
Each product page includes a size guide specific to that brand. If you're between sizes or need advice, contact our customer service team.
Do you restock sold-out items?
Some items may be restocked depending on availability from our suppliers. Sign up for restock notifications on the product page to be alerted when your size is back.
Account
Do I need an account to order?
No, you can check out as a guest. However, creating an account allows you to track orders, save your information for faster checkout, and access exclusive releases.
How do I reset my password?
Click "Forgot Password" on the login page and follow the instructions. If you don't receive the reset email, check your spam folder or contact support.
Still have questions?
Contact us at support@everydrops.com and we'll get back to you within 24 hours.